If you are supporting a child or young person after their hearing, you can help them give feedback in a way that feels comfortable for them. This might mean helping them understand the questions, writing down what they want to say, or supporting them to choose the way they would like to share their views.

Feedback can be positive or negative. Hearing what went well helps us understand what is working, and hearing about things that were difficult helps us make improvements.

It is important that the feedback reflects the child or young person's own views and experiences. Encourage them to use their own words and only share as much as they feel comfortable sharing.

Different ways to give feedback

Every child is different. Some children and young people may prefer to:

• Fill in our feedback form

• Talk to us by phone

• Send us an email

• Write to us by post

• Record a voice note

• Draw a picture to show how they felt about their hearing

There is no right or wrong way to give feedback. The most important thing is that the child or young person can share their experience in a way that works for them.

How you can help

You can support a child or young person by:

• Giving them time and space to think about their hearing

• Reassuring them that there are no right or wrong answers

• Helping them understand any questions they find difficult

• Writing down their views if they would like you to

• Helping them send us a drawing, voice note, email or letter

• Making sure their feedback is shared in their own words whenever possible

Every piece of feedback helps us learn how hearings feel for children and young people and helps us improve the experience for others in the future.

Thank you for helping children and young people have their voices heard.

What happens after I get in touch on behalf of a child or young person?

Once you get in touch with us, we will give you one person who will talk with you and help you with everything.

When you share information with us, we keep it safe and secure.

We only use it to understand how our services are being used and to help us make them better for children and young people.

If you provide personal details so that we can reply to your comments or questions, we will protect that information and use it only for that purpose, in line with our full privacy statement.