Quality Partner

SALARY: £47,535 to £53,227

CONTRACT TYPE: Permanent

POSITION TYPE: Full time or job share

WORKING PATTERN: 35.00 hours per week

MAIN LOCATION:  Hybrid – see details below 

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform, designed to make a step change in improving the outcomes for infants, children and young people who need us most. Panel Members play a vital role in Scotland’s society. They listen and make legal decisions for infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

As Quality Partner, reporting to the Quality Manager you will support the delivery of our ambitious Quality strategy, helping drive continuous improvement and ensure we are delivering effective and high-quality tribunals across Scotland.

This is a fantastic opportunity for an experienced Quality Partner who will use their passion and experience for quality to help drive organisational excellence. This role is pivotal to support and monitor consistent, reliable performance and high standards of operational delivery. You will play an important part in helping our people to make high quality decisions, supporting the knowledge and behaviours that are required of the Hearing Tribunal to help improve outcomes for infants, children and young people.  

You will have a track record of delivering evidence-informed projects or services and be ambitious about achieving excellence. You will have skill, experience and enthusiasm with managing complexity and using data to deliver robust approaches to quality, monitoring, evaluation and improvement. Working as part of a small Quality team, you will help build and maintain processes to collect evidence and drive progress through the implementation of our strategic plan.

An experienced and effective leader, you will be working with the National Team and partners and must be able to build collaborative relationships. Through engagement and gathering evidence, you will reflect the experience and perspectives of the volunteer community. You will be committed to listening to the voice of people with lived experience of the care system to shape and influence what we do and how we do it.

Read this news article about Quality in CHS. For information on how to apply, please see bottom of the advert.

Your role

Ensuring an agile and robust quality offer, you will work to influence and collaborate with other functions across CHS including Practice and Standards, Participation, Learning and Local Delivery teams to ensure implementation alignment and relevance of the Quality Strategy and its operational delivery.

You will bring experience of working with project teams, diverse stakeholders and leaders to deliver tangible improvements. You will use this track record to work collaboratively, showing leadership and challenging practice and culture when necessary to deliver quality services. You will have excellent communication skills.

Gathering and communicating evidence and data of what we do well, and where we need to improve is a critical element of this role. Working with colleagues, you will help shape practice and policy. You will also influence learning with effective feedback loops that share good practice as well as understanding from situations when CHS has not fully met the expectations of children and young people.

You will play a key role in working with our Tribunal Delivery Managers, as well as supporting our network of 130 Panel Practice Advisor volunteers who work with CHS to improve quality.

Our Positive Outcomes Directorate team

This role sits with the Positive Outcomes Directorate, which also includes Practice and Policy, Participation, Complaints and feedback and Learning.  The role of the team is to engage with our strong volunteer community, and to raise the profile of who we are and what we do. You will collaborate with other departments and teams across the wider organisation.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Hybrid working and working pattern

This is a hybrid role and you are expected to travel in line with business needs, including meeting young people at a location that works for them. This will involve being 'on-site' an average of two days per week. You are also expected to travel on occasion to the CHS Head Office at Thistle House, Haymarket, Edinburgh. This involves attending directorate meetings throughout the year and any other additional organisational activities of which you will be given reasonable notice. 

The standard working week is Monday to Friday, but this role will require a level of evening and weekend work in line with business needs.

How do I apply?

For more details, please visit the application pack which includes a full job description and a person specification.

Access the application form today. Please note that CVs are not accepted.

For an informal and confidential discussion on the role or about any adjustments you might need, please email jobs@CHS.gov.scot.

Closing Date: Monday 9 March 2026 at 10am.

After the closing date, this role profile won’t be available on our website, so please save a copy when you apply. 

It is anticipated that interviews will be held on the 26th and 27th of March.

*Due to the anticipated interest in this post, it may not be possible to respond to candidates who have not been invited to interview. We thank you for your interest in this post.