Business Analyst

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving outcomes for children who need us most.

As Business Analyst at CHS you will play a significant role in driving forward change and improvement across the organisation. Working at the centre of transformation activity, you will help turn ideas into practical solutions that improve how services are designed and delivered.

You will collaborate with colleagues across different teams to understand challenges, identify opportunities, and shape changes that make a meaningful difference. A key part of the role is ensuring that improvements are informed by the voices of children and young people, as well as those involved in supporting them, helping to create services that are inclusive, effective, and sustainable.

Enhancing service quality is a key focus of this role, alongside improving operational efficiency, with a strong emphasis on user centred design. You will ensure that solutions are evidence led, shaped by real insight, and responsive to the needs of stakeholders, delivering outcomes that have a tangible, positive impact in practice.

There will be a range of development opportunities to strengthen your business analytic skills, gain experience across large scale transformation programmes, and build your confidence working in an evolving environment.

For information on how to apply, please see bottom of the advert.

Key Responsibilities

• Lead business analytics activities across projects and workstreams, ensuring high-quality outputs are delivered on time and meet agreed objectives

• Engage and build relationships with stakeholders at all levels to understand needs, manage expectations, and ensure alignment with organisational priorities

• Gather, analyse, and translate business and user needs into clear, actionable requirements, user stories, and specifications

• Facilitate workshops, discussions, and decision-making sessions to drive collaboration and progress

• Map and evaluate current and future processes to identify opportunities for improvement, innovation, and efficiency

• Work closely with project managers, digital teams, and service leads to ensure solutions are practical, achievable, and aligned to business needs

• Support the development and implementation of solutions, including contributing to testing activities such as user acceptance testing

• Monitor progress, risks, issues, and dependencies, ensuring these are clearly communicated and effectively managed

• Ensure all work aligns with governance standards, policies, and regulatory requirements, including data protection and accessibility

• Contribute to continuous improvement by enhancing business analysis practices, tools, and ways of working

Our Digital team

Our digital team comprises of a Digital Strategy and Delivery manager, Data and Performance Analyst, Digital Support Lead, two Product Owners, Digital Support Analyst, and a Digital Support Assistant. The role of the team is to deliver digital services and development to our National Team and volunteer community, and to raise the profile of who we are and what we do. We live and breathe our vision, mission and values, and the team is passionate about delivering high quality work.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

How do I apply?

For more details, please visit the application pack which includes a full job description and a person specification.

Access the application form today. Please note that CVs are not accepted.

For an informal and confidential discussion on the role or about any adjustments you might need, please email jobs@CHS.gov.scot.

While you may choose to use tools such as Artificial Intelligence (AI) to assist with your application, it is essential that all content reflects your own experiences and is factually accurate. Any material that misrepresents your background - whether copied from others or generated by AI - may lead to your application being withdrawn. Internal candidates could also face disciplinary procedures if such misrepresentation is identified.

Closing Date: Friday 5 June 2026 at midnight.

After the closing date, this role profile won’t be available on our website, so please save a copy when you apply.

Closing date 05 June 2026

CHS is striving towards equal opportunities in employment.