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Business Support Assistant x2 roles

SALARY: £24,384 to £26,236


POSITION TYPE: Full Time or Job Share

WORKING PATTERN: 37.00 hours per week

MAIN LOCATION: Thistle House, Haymarket, Edinburgh

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We are looking for two exceptional administrators to join our Business Support Team, working closely with and in support of CHS’ national team, Board and Volunteer Community by providing a robust and proactive administration service. By enhancing our existing Business Support team, you will help our organisation to achieve its ambitious strategic plans.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Business Support team

We now have an exciting opportunity for two enthusiastic individuals with relevant administrative and business support experience to join our team. You will be supported by an experienced and established team of administrative professionals who will help guide you through our processes.

You will be an exceptional administrator who proactively enables continuous improvement in all that they do. You’ll excel at offering a positive and friendly approach, using your initiative to seek out opportunities to support your national team colleagues and other key stakeholders in meeting their work challenges and to improve administrative processes. As a highly motivated and well-organised individual you will demonstrate your ability to multi-task and meet competing demands. As a self-starter, you will be able to work independently and confidently but you will also be an excellent team player who thrives on working with and supporting others to achieve their goals.

In addition to providing generalist admin support, you will also be designated on a rotational basis to particular teams and functions, in order to build up your specialist administration knowledge. A demonstrable solid experience of providing PA, Human Resources, Governance, and volunteer community support will be particularly advantageous for this role.

You must be able to deliver exceptional administration and customer service within a volunteer centric organisation ensuring a sound understanding of our mission, vision and values and have a real passion for delivering high quality business support.

If you think that you can help to shape and improve our administrative practices to help us  to achieve our mission, then this might be just the role for you.

You may be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making  a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Want to find out more?

For more details and to apply, please download the application pack from the CHS website which includes information about the organisation, full job description and person specification, as well as the application link and instructions. If you wish to apply for this post, please complete the CHS application form via the link in the application pack. CVs are not accepted.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process please contact

For an informal and confidential discussion on the role, please email and we will arrange for one of our leadership team to contact you.

Appointment is normally made on the minimum step of the salary range. 

Closing Date: Tuesday 26th October

After the closing date, this role profile won’t be available on our website, so please save a copy when you apply. 

It is anticipated that first round VIRTUAL interviews will be held the week commencing the 1st of November.

*Due to the anticipated interest in this post, if may not be possible to respond to candidates who have not been invited to interview. We thank you for your interest in this post.

Closing date

CHS is striving towards equal opportunities in employment.