Do you have a complaint relating to the Children’s Hearings system? All complaints are treated seriously and action will always be taken to look into the matter and correct things where it is appropriate to do so.

If your complaint relates to a member of a Children’s Panel; or a member of a CPAC then please contact the Clerk to the CPAC for the relevant local authority area. The Clerk has formal responsibility for investigating all complaints.

If you have a complaint about a reporter then please write to the Principal Reporter, Scottish Children’s Reporters Administration, Ochil House, Springkerse Business Park, STIRLING, FK7 7XE.

There is no provision for anyone to complain about a decision reached at a particular Hearing. This is because it is considered to be in the best interests of the child for such matters to be kept private. Under the terms of the Children (Scotland) Act 1995 however, where children and ‘relevant persons’ (usually the parent(s)) disagree with such a decision, they may appeal to the sheriff within 21 days of the Hearing. If children or relevant persons have a complaint relating to how a particular Social Work Department has implemented a decision, then contact should be made with the Director of the Department.